In-Store Customer Support
Assisting customers with questions, service options, and general account needs in a face-to-face, professional retail environment. Our representatives provide clear, helpful guidance in every interaction.
Headquartered in Saginaw, Michigan
Providing In-Person Customer Service & Retail Support
Great Lakes Customer Group provides professional, face-to-face customer service, customer engagement, product and service education, and retail sales support for established clients within retail environments throughout Michigan.
Our W-2 team members work directly with customers inside assigned retail locations, helping customers understand available products and services while delivering a professional customer experience.
W-2
Direct Employment
In-Person
Customer-Facing
Paid
Training Provided
Who We Are
In-Person Customer Engagement, Done Right
Great Lakes Customer Group is a Michigan-based customer engagement and retail services company headquartered in Saginaw, Michigan.
We support established clients and retail partners through professional, face-to-face customer service, product and service education, customer engagement, and retail sales support.
Our employees work in person within assigned retail environments, interacting directly with customers to answer questions, explain available options, assist with applicable purchases or service enrollments, and create a positive customer experience.
Great Lakes Customer Group directly employs its team members as W-2 employees and provides paid training for applicable entry-level positions.
Due to contractual and business confidentiality agreements, certain client and retail partner names may not be publicly disclosed.
- In-person, customer-facing work within assigned retail environments
- Direct W-2 employment with Great Lakes Customer Group
- Paid training for applicable positions
- Headquartered in Saginaw, serving select Mid-Michigan markets
What We Do
Our Core Services
We specialize in customer-facing retail operations, delivering consistent results for our clients through structured, hands-on service support. All services are performed in-person inside retail store locations.
Customer Engagement & Acquisition
Our team engages directly with customers inside established retail environments, identifies customer needs, explains available products and services, and assists customers throughout applicable purchase, activation, or enrollment processes.
Our focus is providing a professional customer experience while accurately communicating available options and supporting the needs of our clients and retail partners.
Product & Service Education
Team members learn the products and services associated with their assigned client account and provide customers with clear, accurate information regarding available features, services, promotions, and options.
Our goal is to help customers make informed decisions based on their individual needs.
Customer Account Support
Our team assists customers throughout applicable account setup, purchase, activation, or enrollment processes while following established company, client, and retail partner procedures.
Responsibilities vary depending on the assigned position and retail environment.
Retail Sales Support
Supporting in-store sales for our clients by helping customers compare available options and complete applicable purchases, while communicating pricing, promotions, and terms accurately.
Retail Operations Support
Contributing to a smooth, professional in-store experience for both customers and retail partners while following established company, client, and retail partner standards.
Client & Retail Partnerships
Great Lakes Customer Group works with established clients and retail partners to support customer-facing operations within retail environments.
Due to contractual and business confidentiality agreements, certain client and retail partner names are not publicly disclosed.
Additional information regarding assigned responsibilities and the work environment may be provided to qualified candidates during the hiring process when appropriate.
Careers
Build Your Career With Great Lakes Customer Group
Great Lakes Customer Group provides full-time, W-2 employment opportunities for individuals interested in developing experience in customer service, retail sales, customer engagement, communication, and leadership.
Our positions are in-person and customer-facing. Team members work within assigned retail environments and receive paid training applicable to their position.
Previous industry experience is not required for applicable entry-level positions. We look for individuals who are professional, dependable, coachable, comfortable communicating with customers, and motivated to develop their skills.
Entry
Level Positions
Previous industry experience is not required for applicable entry-level positions. We provide paid training and hands-on coaching to help new team members learn the responsibilities of their assigned role.
Growth
Professional Development
Team members receive ongoing coaching and opportunities to develop customer service, communication, sales, and leadership skills. Advancement opportunities may be available based on demonstrated performance, qualifications, available positions, and business needs.
Full
Time Opportunities
Great Lakes Customer Group offers full-time, in-person employment opportunities. Scheduling varies by position, assigned retail location, and business needs. Weekday availability is required for many positions, and some roles may require evening or weekend availability.
Team
Driven Culture
Work alongside motivated professionals in a structured team environment. Build communication skills, confidence, and real-world customer service experience.
Individual job postings will provide applicable scheduling information.
Paid Training
Employees receive paid training applicable to their assigned position.
Training may include customer service procedures, product and service knowledge, professional communication, retail processes, customer needs assessment, applicable sales or enrollment procedures, and company and retail partner expectations.
Ongoing coaching and professional development may also be provided throughout employment.
Compensation
Great Lakes Customer Group offers hourly W-2 employment. Compensation varies by position, experience, assigned responsibilities, and work location.
Certain positions may also offer additional performance-based compensation. Performance-based earnings, when applicable, are separate from hourly base compensation and are not guaranteed.
Exact compensation ranges and applicable compensation information are provided within individual job postings.
Career Opportunities
Great Lakes Customer Group periodically hires for customer-facing positions including:
- Customer Experience Representative
- Retail Customer Service Associate
- Retail Sales Associate
- Entry-Level Sales Representative
- Management Trainee
Available positions vary by location and current staffing needs. Please review our current job postings for specific openings, responsibilities, compensation, and locations.
Employment Type
Full-time, W-2 employment with hourly base compensation. Certain positions may also offer performance-based compensation, which is not guaranteed.
Work Environment
Positions are in-person. Team members work face-to-face with customers within assigned retail environments. We do not currently offer remote positions.
Scheduling
Scheduling varies by position, assigned retail location, and business needs.
Equal Employment Opportunity
Great Lakes Customer Group is an equal opportunity employer. Employment decisions are based on qualifications, merit, demonstrated skills, and business needs without regard to characteristics protected by applicable federal, state, or local law.
Service Area
Where We Operate
Our team supports in-person retail operations throughout Mid-Michigan, including Saginaw, Flint, Midland, Bay City, and Grand Blanc.
Saginaw, MI
Corporate Office & Primary Market
Flint, MI
Service Market
Midland, MI
Service Market
Bay City, MI
Service Market
Grand Blanc, MI
Service Market
Employment opportunities vary by location and current staffing needs. Please review our current job postings for available employment locations.
Mid-Michigan Service Area
Saginaw • Flint • Midland • Bay City • Grand Blanc
Corporate Office & Primary Market
4600 Fashion Square Blvd, STE 100
Saginaw, MI 48604
4600 Fashion Square Blvd, STE 100
Saginaw, MI 48604
Our Difference
What Sets Great Lakes Customer Group Apart
What sets Great Lakes Customer Group apart is our focus on in-person customer engagement, consistency, and team development. By working directly inside established retail locations, our team connects with customers in a way that is personal, professional, and informative.
We emphasize hands-on training and real-world experience, allowing team members to build strong communication and customer service skills from day one. Rather than relying on theory, our team learns through direct interaction and structured support.
Team members receive ongoing coaching and opportunities to develop professional and leadership skills. Advancement opportunities may be available based on demonstrated performance, qualifications, available positions, and business needs.
Have Questions?
Frequently Asked Questions
Great Lakes Customer Group provides professional, face-to-face customer service, customer engagement, product and service education, and retail sales support for established clients within retail environments in Mid-Michigan.
Our corporate office is located at 4600 Fashion Square Blvd, STE 100, Saginaw, MI 48604. Team members work in person within assigned retail locations throughout select Mid-Michigan markets, based on current client, retail partner, and staffing needs.
Great Lakes Customer Group positions are in-person. Employees work face-to-face with customers within assigned retail environments.
We do not currently offer remote positions.
A typical workday may include engaging with customers, answering questions, learning and explaining available products or services, identifying customer needs, assisting with applicable purchases or service enrollments, maintaining product knowledge, and participating in team training or coaching.
Specific responsibilities vary by position and assigned retail environment.
Some positions include retail sales responsibilities in addition to customer service and product or service education. Responsibilities vary by position and assigned retail environment.
Individual job postings provide the specific duties, compensation structure, schedule, and requirements for each available opportunity.
Great Lakes Customer Group supports established clients and retail partners.
Certain client and retail partner relationships are subject to contractual and business confidentiality requirements and therefore may not be publicly disclosed.
Additional information may be discussed with qualified candidates during the hiring process when appropriate.
Great Lakes Customer Group employees are W-2 employees and receive hourly base compensation.
Pay ranges vary by position and location and are disclosed within applicable job postings. Certain positions may also provide additional performance-based compensation when applicable.
Our positions are W-2 employment positions. Employees are hired directly by Great Lakes Customer Group and receive standard employment documentation.
Our hiring process includes an initial screening followed by a final interview to review the position in detail.
Ready to Start Your Career?
Previous industry experience is not required for applicable entry-level positions. Paid training is provided for applicable positions.
Apply Now
Email Us
careers@greatlakescustomergroup.com
careers@
Call Us
(989) 263-8860
(989) 263-8860
Corporate Office
4600 Fashion Square Blvd, STE 100
Saginaw, MI 48604
4600 Fashion Square Blvd, STE 100
Saginaw, MI 48604
Business Hours
Monday – Friday, 9:00 AM – 5:00 PM
Monday – Friday, 9:00 AM – 5:00 PM
Get In Touch
Contact Great Lakes Customer Group
Have a question about our services or career opportunities? Send us a message below. Our team will respond as soon as possible during normal business hours.
Phone
Corporate Office
4600 Fashion Square Blvd, STE 100
Saginaw, MI 48604
Saginaw, MI 48604
Service Area
Saginaw • Flint • Midland • Bay City • Grand Blanc
Business Hours
Monday – Friday
9:00 AM – 5:00 PM ET