In-Store Customer Support
Assisting customers with questions, service options, and general account needs in a face-to-face, professional retail environment. Our representatives deliver clear, helpful guidance every interaction.
Saginaw, Michigan — Serving the Great Lakes Region
Providing In-Person Customer Service and Retail Support
Great Lakes Customer Group delivers professional in-store customer engagement and retail service support for nationally recognized brands across Michigan. We're hiring motivated individuals ready to grow.
5+
Markets Served
100%
In-Person
Paid
Training Provided
Who We Are
In-Person Customer Engagement, Done Right
Great Lakes Customer Group is a service-based company that supports customer engagement and in-store operations for nationally recognized brands within established retail environments.
Our team works directly with customers to provide clear information, assist with service options, and ensure a positive and professional experience. By working inside high-traffic retail locations, we deliver consistent results while enhancing the overall customer experience.
- In-person retail operations inside high-traffic locations
- Hands-on paid training from day one
- Performance-based growth and advancement opportunities
- Serving Saginaw, Flint, Midland, Bay City & Grand Blanc
What We Do
Our Core Services
We specialize in customer-facing retail operations, delivering consistent results for our clients through structured, hands-on service support. All services are performed in-person inside retail store locations.
Customer Acquisition & Retention
Supporting our clients by helping build and maintain strong customer relationships. We connect customers with the services they need, driving long-term value for both client and consumer.
Product & Service Education
Providing clear, easy-to-understand information on available services and product options. Our team ensures every customer walks away informed and confident in their choices.
Account Setup & Assistance
Helping customers navigate account-related processes and service activations with efficiency and accuracy. We streamline the setup experience for a smooth, frustration-free process.
Retail Operations Support
Contributing to a smooth, professional in-store experience for both customers and retail partners. Our presence elevates the standard of service delivery within every location we support.
Customer Interaction Support
Building meaningful, results-driven customer interactions that reflect positively on our clients' brands. We are the face of quality service in every retail environment we operate within.
Careers & Growth
Why Join Great Lakes Customer Group?
We offer entry-level customer service jobs and full-time customer service jobs with paid training, real advancement, and a professional team environment across Michigan.
Paid
Training Provided
No experience necessary. We invest in your development from day one with hands-on, structured training inside real retail environments.
Fast
Career Advancement
Performance-based growth means your effort determines your trajectory. Reliable, results-driven team members advance quickly into leadership roles.
Full
Time Positions
Full-time customer service jobs with consistent hours, Monday through Friday, inside established retail store locations across the Great Lakes region.
Team
Driven Culture
Work alongside driven, motivated professionals in a structured team environment. Build communication skills, confidence, and real-world customer service expertise.
Now Hiring
- ▶ Customer Experience Representative
- ▶ Retail Customer Service Associate
- ▶ Retail Sales Associate
- ▶ Entry Level Management Trainee
Employment Type
All positions are full-time, W-2 employment roles.
Work Environment
All roles are in-person and not remote. Team members work directly with customers inside retail store locations.
Where We Operate
Serving Michigan's Great Lakes Region
Our team members operate in-person within retail locations throughout mid-Michigan. If you're searching for customer service jobs near me in any of these areas, we'd love to hear from you.
Saginaw, MI
Headquarters & Primary Market
Flint, MI
Retail Jobs & In-Person Positions
Midland, MI
Customer Service Opportunities
Bay City, MI
Hiring Now — Entry Level Roles
Grand Blanc, MI
Entry Level Jobs Available
Michigan Service Area
Saginaw • Flint • Midland
Bay City • Grand Blanc
Bay City • Grand Blanc
Our Difference
What Sets Great Lakes Customer Group Apart
What sets Great Lakes Customer Group apart is our focus on in-person customer engagement, consistency, and team development. By operating directly inside established retail locations, our team connects with customers in a way that is personal, efficient, and results-driven.
We emphasize hands-on training and real-world experience, allowing team members to build strong communication and customer service skills from day one. Rather than relying on theory, our team learns through direct interaction and structured support.
Our performance-based environment creates clear opportunities for growth, where advancement is based on effort, reliability, and results. This allows us to deliver consistent value to both our clients and the customers we serve.
Have Questions?
Frequently Asked Questions
Great Lakes Customer Group supports customer interactions and in-store service operations within established retail environments. Our team works directly with customers to provide information, assist with service options, and maintain a positive experience.
Our corporate office is based in Saginaw, Michigan, with team members working in retail locations throughout surrounding areas based on staffing needs.
All positions are in-person and based within retail store locations. Team members work directly with customers in a face-to-face environment.
Employees assist customers, provide information on available services, answer questions, and support general in-store operations. The focus is on delivering a positive and professional customer experience.
Yes, all roles are based within established retail locations.
Our hiring process includes an initial screening followed by a final interview to review the position in detail.
No. All roles are in-person and not remote. Team members work directly with customers inside retail store locations.
All roles are W-2 employment positions. Employees are hired directly and receive standard employment documentation.
Ready to Start Your Career?
We're actively hiring customer experience representatives across Michigan. No prior experience required — just a strong work ethic and the desire to grow.
Apply Now — It's Free
Email Us
careers@greatlakescustomergroup.com
careers@greatlakescustomergroup.com
Location
Saginaw, MI 48604
Saginaw, MI 48604
Business Hours
Monday – Friday, 9:00 AM – 5:00 PM
Monday – Friday, 9:00 AM – 5:00 PM
Get In Touch
Contact Great Lakes Customer Group
Have a question about our services or career opportunities? Reach out to our team and we'll get back to you within 24 hours.
Address
Saginaw, MI 48604, United States
Service Area
Saginaw • Flint • Midland • Bay City • Grand Blanc
Business Hours
Monday – Friday
9:00 AM – 5:00 PM EST